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Transforming Customer Experience in Financial Retail Services
In this webinar, we will be looking at how to increase customer engagement and improve customer experience by providing seamless interaction with your customers to improve brand loyalty, drive efficiencies, and improve ROI.

Join us as we hear how to improve customer engagement with elderly, non-tech-savvy, and disabled customers, by providing a fully accessible omnichannel service.

In this practical session, we will look at how you can embed technology to deliver a seamless and frictionless interaction.

Through practical examples of how the NHS transformed patient experience with an appointment booking system and learn how this can be applied in Financial Services.

We will hear from Newbury Building Society about how they improved Customer Experience through their appointment scheduling system, as well as:

Increasing Customer Engagement by enabling self-serve appointment booking.
Reduced No Show rates.
Improved Employee Experience.
Speakers:

Matthew Cleevely, CEO, 10to8

Richard Hills, Managing Director, 10to8

Richard Newport, Project Manager, Newbury Building Society

Temi Erinoso, Transformation Specialist - Finance, 10to8

Jun 28, 2022 11:00 AM in London

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